The Partner data source of truth was a 9 year old excel sheet when I joined the Nest Partnerships team. I executed a global sprint to organize, document, and communicate key information and establish a source of truth for Partnerships across all Google Home verticals.

• Established controlled access database for partner data

• Held global, cross functional sessions to establish and agree on a "Levels of service" to prioritize strategic engagement and scale torso+long tail processes

• Established 2 scaling programs (executed in 2023) and a unified operating model for a targeted # of strategic engagements. 

I executed a 2 month sprint to establish new tools, organize the data, and establish R&Rs across the team. 

• Established meaningful, customer-centric approach to deal stages

• Held global, cross functional sessions to construct and agree on a consolidated deliverable for business+technical information: Reducing the deliverable count from 5 to 1 in early opp stages

• Established Salesforce as source of truth for Opportunity data

I set out to assess needs, create a plan, and build relationships with cities to forward initiatives to create smart, efficient city transport

• Created a Trusted Tester engagement process, feature matrix, early designs, and product roadmap. Led triage of early builds and issues with an engineering team

• Maintained strong relationships with city planning agencies through product pivots, including Vancouver, Sydney, Dublin, NYC, and KC

• Expanded account coverage +96% globally from 2016-2017, aiming to include more customers in key verticals and scale non-P0 work

• Organized program assets like a Playbook, Technical Review template, Self-help guides, and Levels of Support approval and documentation - most of which are still used today